Frequently Asked Questions
Everything you need to know about shopping the world's most exclusive luxury brands.
What is the Hirshleifers return policy?
We accept returns on unworn, unwashed, and unaltered merchandise with original tags attached within 14 days of delivery. Please note that certain items, such as fine jewelry and sale items, may be final sale.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping generally takes 3-5 business days, while expedited options are available at checkout for faster delivery.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and the value of the items purchased.
Are the products sold on your website authentic?
As an authorized retailer for all brands we carry, we guarantee that every item sold on our website is 100% authentic and sourced directly from the designers.
Can I cancel or modify my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only accommodate cancellations or modifications if the order has not yet been processed by our warehouse. Please contact customer service immediately for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as modern digital payment solutions like PayPal and Apple Pay.